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Category Archives: Restaurants

Restaurant Etiquette — By Jill

If you’ve never worked as a server, there’s probably a good chance you might be doing things that piss the wait staff off. His is a general list of faux pas;

I”ll get the big one out of they way. We’re hoping for 20% and that includes alcohol. Why wouldn’t it? I got you the bottle, the glasses, kept your glasses full while you drank it. 15% is still acceptable but unless I fucked up on your table, c’mon don’t be stingy. What you may not realize is that I actually have to tip out the support staff from my tips. That means the bussers, runners, bartenders, coffee person, host, and wine sommelier are getting a chunk of my tips. One place I worked based that number on my sales. So if your check was 100 bucks, regardless of what you tipped me 5-7 bucks was getting tipped out. So $20 yea! $10, crap, I’m only walking with 3-5 bucks. Don’t give me the “verbal tip” by telling me I was the best server you’ve ever had then leaving me 12% and don’t tell me I was so good I deserve a raise, that’s what the tips for. Also, tell the manager, not me. I know I’m good. The managers don’t always. You might get me in a better section tomorrow night or out of the dog house if one of the managers don’t like me.  Generally, tips don’t get to me. I usually get good tips and if I do get a shitty tip, it balances with really good one. So let’s move on to…

“One Timing.” One timing is the process of sending me to get your table something on multiple trips almost immediately. Remember I have 3-6 other tables I’m waiting on. I have a laundry list of things I need to get done with dozens of obstacles in the way. Multi-tasking and consolidating my steps is essential to my success. So when I bring you your refill of diet coke, then you ask me for some more dressing, I go and get it. Then your friend decided she wants extra dressing too, I go and get it. Now your boy friend wants a cup of ice to put in his Cab (I don’t know why, but someone did ask me for that this week,) you’ve just sent me one 4 trips when I could have done it in one, and now I am behind with all my tables. Oh and adding when you get a chance! doesn’t help. It doesn’t let me know “you’re on my side and that you understand.” If I got you the extra parmesan “when I had the chance” your salad would be done, you’d have finished that 1/2 portion of chicken you’re sharing with your girlfriend, and you’d be drinking your skim milk cappuccino. And for fuck’s sake don’t ask me to take your picture! It’s one thing if you see me calmly walking around or chatting with my other servers. No problem. But if you see me clearing tables or with a tray full of drinks or perhaps you notice that all the tables around you are getting sat with customers at the exact same moment, this is not the time for you to ask me to drop everything and shove a digital camera in my face. Then don’t give me 2 or 3 other fucking cameras. We live in the digital age. Email it while I get that cappuccino “when I have the chance.” Lastly, don’t tell me “it’s the button on the right.” I know how to work a fucking camera.

Cash and split the rest on the cards. You got the bill, you give me some cash and two credit cards. You want me to keep the cash and put the remaining amount on the cards. This in and of itself isn’t a problem. Here’s what is: $200 check. You’ve given me $100 bucks cash and two credit cards. I give you back to credit cards with $50 bucks on each one. You then leave $10  for each card. You and your buddies just left me a 10 percent tip. No customer ever seems to get this concept. Just because you left me cash for half the bill doesn’t make the tip go away. Or rather, I guess it does.  The only thing you could do to piss me off more is take both copies of the receipt. When you do that we get nothing. And in the case of the restaurant where we tip out based on sales, I just lost money taking your table. Thanks!

Here’s the next one. It’s 11:55 pm. You’re hungry and for some damn reason you don’t go to a bar that’s open till 4 am. No, let’s go to this restaurant that is almost completely empty and closes in 5 minutes! Now because of your hungry drunk ass; a server (or all closing servers,) 2-3 bussers, at least one cook, a bartender, a dessert guy, and a manager wait for you to get your appetizer, entree, dessert, coffee while you admire how beautiful a night it is!

Two women sat in my section last night for 5 hours. They were my first table and my last one. Here’s something to be aware of, by sitting at a table for a prolonged period of time, you’re stopping me from getting another table. So if you order another drink or two, that’s nice, but in your place, I could get a 4 top that is ordering appetizers and entrees and possibly a bottle of wine. For the most part I don’t really care that much. For some servers, money is their primary goal. Sell you the most expensive items, get you out, get the next table. For me, I genuinely do care about your experience. I want you to leave happy. So if you’re sitting there talking to your buddy, I can focus on my other tables and give them that experience.

However, I want to get the fuck out of there. Servers don’t have a time we get off. Based on how busy the restaurant is, a manager will look around the restaurant and decide if they need all the servers currently staffed. Once they feel business has died down, they will “make cuts.” Certain servers will be told they are “cut,” meaning that any new tables sat in their section will go to other servers and they just need to wait till their current customers have paid out. Let me say that again, I stay until you have paid your check. So if you find yourself in a restaurant, it’s pretty late, and you maybe notice that your server is not talking to any surrounding tables and every 10 minutes or so is asking if you need anything (or perhaps glaring at your from down the hall) there’s a good chance you are keeping them from going home. You don’t need to leave, you can keep chatting away with your friend, just ask for the check, pay, and sign the damn thing.  Those two ladies I mentioned earlier, they sat with their check for 30+ minutes. When I came to take the payment, their reply was “hahaha, we haven’t even looked at it.” They came in, ordered their drinks at 6:05 pm, I gave them their check at 10:47 pm. Even after I ran the card they took 10 minutes to sign.  I finished my paper work, changed and they were still sitting there as I left. Oh and for 5 hours + at my table they only left me 15%.

—Doesn’t believe how oblivious some people are.

 
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Posted by on January 3, 2012 in By Jill, Restaurants

 

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Why you gotta hate? – by Jill & Mack

The restaurant was frickin’ pretty crazy last night (as is the case on Saturdays.) I got a nine top and as I approached the table two more tables got sat. So starting out I was already in the weeds. I start taking drink orders. One women asks me a million wine questions. She wants a Barolo but doesn’t want to pay 100 bucks for one. Well that’s how much they cost! Meanwhile this dude from across the table starts gesturing me emphatically about something. He tells me he has “spliffs” waiting for the table. What the fuck is a spliff? Were they smoking? Anyway, I go back to the bar the apparently the guy ordered 6 half bottles of fucking Champagne. Really? He couldn’t have ordered 2 conventional bottles or even a magnum? I gotta open  6 little bottles at the table?

I get that underway while and take the order of another table at the same time.  I return to the 9 top and return to the woman who needs a Wine for Dummies to decide what she wants. Finally, I get her to make her choice (the cheap Barolo.) I go back to the bar, and one of the bussers comes up to me saying that table wants to order. “No shit they wanna order.” I get back with the bottles of wine in my hand and one of the women says, “We want to order, we’ve asked for you 3 times.”

“You see those six bottles of Champagne and these two bottles of wine. I had to get those. I had to back and forth to the front of the restaurant to get those. Plus your friend over there needed a Kettle One and soda right away. Now, I would be more than happy to put these down and take your order.” I’m not sure she knew how to react. The night was pretty much like that. Everyone had a birthday party, and everyone needed their check split multiple ways. That nine top split it seven ways to be exact.

And as the new girl I had to close which takes FOREVER. We got out around 1:30 am and one of our bartenders was having a birthday part next door.  I walk in and instantly some douche bags at the table behind me yells, “Hey bitch, we’re trying to watch the game. MOVE.”

What a fuckin’ night?

-Jillbot

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I get cut from work. I’m so glad I don’t have to close on Saturdays. I go  across to Woody’s  for Javier’s birthday drinks. Man, everybody’s there. That guy knows how to party. As I’m about to sit down, the chick from the table across from us says, “Hey, want a tequila shot?” What a way to start the night, right? Then she starts playing with my necklace. But she’s got a wedding ring, so I go chat with the rest of my group.

An hour or so later, the closers finally make it out of the restaurant. The new girl Jill, starts bitching about something. And I’m all like ,”Why you gotta hate?”
“Because that table is full of a bunch of dickwads!”
“That table over there?”
“Yea!”
“Na, they’re cool, gave me a shot when I walked in.”
“Well then why don’t you go sit with them?”

I get the details about them being assholes and I figure it’s just misunderstanding. I figure, I’ll go over to the table, chat with them, make a joke or two, tell them she was offended and then they’ll apologize.

I go over.
“Hey guys, thanks for that shot earlier–”
One guy: “Yea why don’t you buy us shots?”
I realize this wasn’t such a good idea. I make a few jokes that don’t go over too well. At that point, I probably should have just left.
“Look, my friend took offense and that wasn’t cool.”
One of the guys gets out of his chair and squares up to me.
“Yea well she needed to fuckin’ move.”
I don’t back down. His friends get out of their chairs. At this point I don’t realize how over my head I’m getting.

But what I also didn’t realize was that Javier and ALL his friends were squaring up behind me. And we probably outnumbered them 3 to 1. The owner comes over and breaks it up before it gets too hot.  I sit back down but I can feel the eyes of all those guys glaring into my back. But Javier and all his crew congratulate me for sticking up for the new girl.

Meanwhile Jill is hella embarrassed.  At first she’s mad at me for making a scene. Guess she doesn’t like attention. But we end up talking over a couple of drinks. Apparently she almost never drinks.  Been doing something called Moderation Management. Also she’s looking for an apartment. I think I just figured out our roommate situation.

-Big Mack Attack

 
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Posted by on November 20, 2011 in By Jill, By Mack, Restaurants

 

Cater Monkey – by Mack

Worked a cater out last night. Cater outs take everything I love about waiting tables and throws them in the garbage disposal. You set up heavy crap.  The management doesn’t know what they want. Tells you to move a bunch of stuff and in the middle of moving it, they rush over and tell you to wipe down other crap. Then the guests arrive and you’re a silent smiling monkey for the rest of the night.

Right as the party got started one of the managers told me to go buy some oven mitts. Really??? You didn’t think of that yesterday? Whatever. Gets me out of monkey mode. I used my awesome HTC Evo to find a Walgreens and walked 8 blocks. I could be in a commercial.  About 10 minutes after getting back, the manager tells me they’ve run out of skewers for the flank steak kabobs. Back to my Evo to find a grocery store. It was right next to the Walgreens. This time I take the subway. I get back and she says skewers are too big. Fuck. Turns out there is a small deli right next door to the event that sells exactly what she’s looking for.  Whoops.

Normally, I like serving people. Making jokes, telling them about the food. You know, doing shit. But when you’re a cater monkey, you aren’t even supposed to tell people to move when you’ve got arms full if their discarded half drunk cran & vodkas. I swear these rich fucks take one sip and just leave it there.

Then when the fuckers finally leave you gotta break crap down and clean. And there was sooo much booze. Good shit too. Dewards 12 year. Bombay Sapphire, Grey Goose and Grey Goose lime (really??? you need lime flavoring in your over priced vodka.) I managed to get a few shots of the 12 year.  Made the night go smoother.

I entertained myself by watching the stiff shirts go from uptight to drunk stupid. So many spills I had to clean up. To entertain myself, I’d watch the triangles people make with conversation. You really can’t have a gathering of more than 3 people. Sometimes 4, but that last person really isn’t part of what’s going on. Even with 3 the third is going to be left out somewhat. I like to watch when that left out person tries to get back into the conversation. But this one chick I couldn’t stop looking at. She was wearing pants, a sky blue blouse

like this—>         in this color –>    

but she was wearing one of those arm scarfs, like she was a queen.

 Whatever those things are called.  Anyway, she looked even more pretentious.

I got done around 1am and headed to Ellen’s birthday party. Got pretty wasted, I don’t remember much after that. But when I woke up I had a text from Kelly. “We need to talk.”  That can’t be good.

–Big Mack Attack

 

 

 
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Posted by on October 7, 2011 in By Mack, Restaurants